Having Issues or Questions? Get Connected To Our Online Store Customer Service Helpdesk

Fire Station


Having Issues or Questions? Get Connected To Our Online Store Customer Service Helpdesk

Online Store Frequently Asked Questions


Is Seed1 open at the moment?

Yes we are currently open 9.30 to 5.30pm Tuesday to Saturday.

Do you operate contactless deliveries?

Yes. We do our best to prioritise everyone’s safety during this time. Our drivers will maintain social distancing when delivering your order. We also ask that you are considerate of our drivers’ welfare and ask that you not approach them when they are making their delivery.

What measures do you have in place to minimise the risk of infection?

We are handwashing ninjas! We researched the benefit of gloves but they are not ideal at preventing cross-contamination, and they create more waste which doesn’t help our planet. Which is why we live by handwashing and hand sanitising as an alternative.

We sanitise all containers and surfaces regularly, and abide by all our regular food hygiene practices. We are really proud of our 5* hygiene rating.


When will my order be delivered?

If you place an order for home delivery before 12pm on Monday, it will be delivered on Tuesday. If you place your order before 12pm on Wednesday, it will be delivered on Thursday.

All orders will be allocated to the next delivery slot – for example, orders placed on a Friday, will be allocated to the next delivery slot which is Tuesday.

Is there a delivery charge and if so, how much is it?

For orders above £30, there is no delivery charge. Delivery is also free for NHS and care workers, or if you are shielding due to COVID-19. Otherwise, there is a small delivery fee of £5.

Where do you deliver to?

Currently, we deliver to SL6, SL7, SL8, RG9, HP9, HP10, HP11, HP12, HP13, HP14 and HP15 postcodes.

Click & Collect

When will my order be ready?

All Click + Collect orders placed before 12pm will be ready the following day…the following Seed1 working day that is. Please note that a working day at Seed1 is Tuesday to Saturday. So yes, orders placed on a Friday will be ready to collect on a Saturday. Win! However, orders placed on Saturday or Sunday won’t be ready until Tuesday. Sorry, we need our rest too!

How do I pay for my order?

Once we have prepared your order, we will send you a payment link via text for you to make payment online by credit or debit card.